Refunds & Returns Policy

This policy does not affect your statutory rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Your right to cancel

If you change your mind, you can cancel your order within 14 days, starting from the day after you receive your item(s). You do not need to give a reason. This applies to all of our products, including altar cloths and sale items, except for the items listed below.

To cancel, email ritua@mail.com within the 14 days with your name, order number and the item(s) you would like to return. You then have a further 14 days from telling us to send the item(s) back.

Items that cannot be returned (unless faulty)

The right to cancel does not apply to:

• Sealed products, such as Sananga, Dragon's Blood, Hapé and Cacao, that have been unsealed after delivery, as they cannot be resold for health and hygiene reasons

• Perishable food products

• Items made to your specification or personalised for you

Condition of returns

Please return items unused and in their original condition and packaging where possible. You may handle an item as you would in a shop to inspect it, but if it has been used or handled beyond this, we may reduce your refund to reflect any loss in value.

How to return an item

Please repackage your item securely and send it to: Ritua, 3 Efik House, 81 Walton Road, Liverpool, L4 4AF.

Unless your item is faulty, damaged or not as described, the cost of returning it is your responsibility. We recommend using a tracked service and keeping your proof of postage.

Your refund

We will refund the price of the item(s) you return, plus the original standard delivery charge if you are returning your whole order. If you chose a faster or more expensive delivery option than our standard service, we will only refund the cost of standard delivery.

Your refund will be made to your original payment method within 14 days of us receiving the item(s) back, or of you showing us proof that you have sent them back, whichever is sooner. Once issued, it can take a few working days to appear on your statement. If it has not arrived, please check with your bank or card provider first, then contact us.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, please contact us at ritua@mail.com. Under the Consumer Rights Act 2015 you are entitled to reject it for a full refund within 30 days of delivery. After 30 days, you are entitled to a repair or replacement, or in some cases a refund. We will cover the reasonable cost of returning faulty or incorrect items.

Lost or delayed orders

Your order is our responsibility until it has been delivered to you. If it has not arrived within the estimated delivery time, please contact us and we will investigate with the carrier and arrange a replacement or a refund if it has been lost.

Questions

If you have any questions about a return or refund, please email us at ritua@mail.com.